Arrival-

We ask that clients arrive on time or a few minutes before their scheduled visit.  A 10-minute grace period is permitted, however, each stylist reserves the right to reschedule any client that arrives past this time.  

 

Appointments-

Certain services, such as Balayage, Blonding, Vivid colors,  and Extensions, may require a deposit or credit card on file in order to schedule an appointment. To secure an appointment with your stylist within your preferred time frame, we highly recommend pre-booking your next appointment at the front desk before leaving the salon.

 

Cancellations/No-Shows-

We kindly request that, when possible, clients provide 24 hours' notice for cancellations and 48 hours notice for the cancellation of services that are 2 hours or more. Depending on the service and stylist, 50%-100% of the scheduled service price would be charged for cancellation without sufficient notice or a no-show. 

 

Gratuity-

Tipping is always left to the discretion of our clients.  Regrettably, we cannot add gratuities on credit cards. Tips are welcome by cash, or checks, and some stylists offer Venmo. We have an ATM inside the salon.

 

Payment Methods-

We accept Visa, MasterCard, cash, and personal checks (in-state only).
 

Products-

We are proud to offer the best professional hair care products for varying hair concerns and hair types. If you are not satisfied with your purchase, you can exchange it or receive a full refund to the original form of payment within 7 days from the purchase. 

 

Services-

Your satisfaction is our number one priority.  We aim to do everything possible to ensure that you are happy with your service.  If any corrections are needed, please notify management within one week of the original service date.  No Refunds will be issued.

 

Health-

Please notify your stylist of any allergies, health conditions, or medications that may affect your services. Kindle & Boom is not responsible for any loss or damage to personal articles. We advise that you wear the robe provided during your service to protect your clothing.